(706) 453-7716     info@greenecountyga.gov

RFP - Information Technology Support Services

Published Wednesday, February 8, 2017

Information Technology Support Services

***Please click here to download the entire package for this request for proposals. A portion of the information is found below. Please know that submissions are due at the address shown below no later than March 10, 2017.

Greene County Board of Commissioners
Attention:  Chris Edwards
1034 Silver Drive, Suite 201
Greensboro, GA  30642


Greene County Board of Commissioners (“the County”) is soliciting sealed proposals from qualified, professional technology vendors to provide information technology support services.  The following sections specify the technical and functional requirements and provide vendors with the information necessary to complete a proposal.



The Greene County Board of Commissioners is a local government entity in Greene County, Georgia.  County offices are centrally located in Greensboro, Georgia.  The County operates with the vision that the Board of Commissioners is pledged to provide its citizens responsible government with the highest standard of ethics and professional conduct that is mindful of the needs of all citizens to live in a safe and prosperous environment.  The County’s mission is to maintain rigorous financial discipline and efficiency while providing those essential and fundamental public safety services, necessary and appropriate governmental services, and pursuing economic growth that is meaningful for the future of Greene County and all of its residents.

The County does NOT have an IT department and is currently using an outside vendor to provide maintenance and support on an as-needed basis for employees.

The County currently is served by a 50-megabit Charter fiber internet connection at its main government office building. The Senior Center and Public Works buildings are directly connected to the main building via county-owned, “dark” fiber. The Courthouse and Annex buildings contain multiple offices and buildings that are connected to the main building via 100-megabit WAN connections managed by Charter. There are also three EMS stations connected by VPN connections of varying speed and from different ISPs. All buildings are ultimately behind firewalls and on different VLANs. The various network closets at these buildings consist largely of Cisco routers and switches. Some buildings are served by Cisco Meraki wireless and others use Sonicwall wireless.

The County currently has eight servers at its main building, with five of those eight servers contained within one physical server via virtualized Hyper-V technology.  All five virtualized servers run on Windows Server 2012 R2 and include an Exchange 2013 Server and SQL server, among others.  The remaining three physical servers consist of: one 5 TB Dell Powervault NX300 running on Windows Storage Server 2008; a Dell Poweredge R720 Server running Windows Server 2012 and serving as a backup domain controller; and a Dell Server PER510 running Windows Server 2008.  Users are managed by the outside vendor using group policies in an Active Directory, domain-controlled environment.  There are other servers within the 9-1-1 office that are the joint responsibility of the County and other contracted vendors.

There are approximately 75 desktop computers, 12 laptop computers, three tablets, seven smartphones and one Verizon hotspot in the departmental areas to be covered under the service and support agreement with the successful vendor.  These PCs are located in multiple buildings throughout the County.  These PCs vary by manufacturer, aging, specifications, software, and service pack versions.  Windows 7 is the prevalent operating system used on the workstations.  All computers utilize either Office 2010 or 2013.  Anti-virus software is provided by current vendor.

Various specialized computer software systems are used by each department.  Attached please find Exhibit A, depicting some of the unique equipment and software in summary form.  During the course of this contract, these items are subject to change.  The selected contractor will be required under this contract to assist with the implementation of any additional software and/or equipment that the County selects.  The detail describing the inventory is available to all bidding parties per request.  Network diagrams are available and can be obtained by requesting said diagrams directly from Chris Edwards at cedwards@greenecountyga.gov.   

Anticipated Schedule

RFP Issuance - Wednesday, February 8, 2017

Pre-bid Conference - Thursday, February 23, 2017 @ 10:00 a.m.

Request for Information Deadline - Wednesday, March 1, 2017

RFP Deadline - Friday, March 10 2017 @ 3:00 p.m.

Tentative Award Date - Friday, March 31, 2017

Bid Submission

One (1) original and two (2) copies of the proposal must be completed, signed and received by March 10, 2017.  Bids must be submitted in a sealed envelope with the following statement “RFP IT SUPPORT SERVICES” marked in the lower left hand corner.  The bidder’s business name must be clearly visible on the outside of the envelopes.  The County is not responsible for the early opening of bids if the envelopes are not properly marked.  Bids must be sent to:

Greene County Board of Commissioners
Attention:  Chris Edwards
1034 Silver Drive, Suite 201
Greensboro, GA  30642

Please note that mail delivered through the United States Postal Service (USPS) and express mail/parcels delivered through FedEx and UPS are typically received prior to 3:00 p.m. on any given day.  However, please allow ample time for delivery as this time cannot be guaranteed. 

Hand delivered copies may be delivered to the above physical address only between the hours of 8:00 a.m. and 5:00 p.m. (EST), Monday through Friday, excluding holidays observed by the County. 

Vendor Qualifications

All vendors are required to comply with the Georgia Security and Immigration Compliance Act.  Vendors submitting a bid package in response to this RFP must provide the Contractor Affidavit and Agreement included in Exhibit B.  Failure to provide the completed and notarized affidavit with the contractor’s proposal shall result in immediate disqualification as required by the Georgia Security and Immigration Compliance Act.  This affidavit should be included as the first page (top page) of any response received.

Contact Person

Vendors are instructed to contact Chris Edwards, Special Assistant to County Manager, at (706) 453-7716 or cedwards@greenecountyga.gov to clarify any part of the RFP requirements.  All questions that arise prior to the DEADLINE FOR QUESTIONS due date shall be directed to the contact person in writing via fax or e-mail.  The County will issue a response to any questions via e-mail or fax (vendor choice) to all parties and will place a copy on the county website.  The County will also post any addenda on the county website, www.greenecountyga.gov.

Upcoming Events

Board of Commissioners Regular Meeting

March 14, 2017 @ 5:00 pm
To view the agenda, click here

Board of Commissioners Regular Meeting

April 11, 2017 @ 5:00 pm
To view the agenda, click here